Trading standards leaflets

Problems with services

• Buying at home: off-premises contracts explained
• Buying by internet, phone and mail order: distance contracts explained
• Buying communications and media packages
• Buying from business premises: on-premises contracts explained
• Dry cleaning
• Gas and electricity competition
• Guarantees and warranties
• Is the trader right?
• Professional architectural services and your building project
• Remedies and redress: an overview of your key consumer rights
• Supply of services: what to do if things go wrong
• Supply of services: your consumer rights