Contact Trading Standards

There are several ways you can raise a query about trading standards.

Consumer enquiries

For all consumer enquiries, contact the Citizens Advice consumer service.

Business enquiries

If your business operates in the London Borough of Richmond upon Thames and you have an enquiry about any aspect of fair trading, safety of consumer goods, consumer or trader legislation, you can submit your enquiry to us.

Online: Complete our enquiry form
Telephone: 0208 545 3025
Fax: 020 8891 7713

Post:

Regulatory Services Partnership
Merton Civic Centre
London Road
Morden
SM4 5DX

Delays to response times

We may take longer than normal to respond to queries in January 2026. This is because of IT maintenance. We apologise for any inconvenience caused.